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PFL Spaces

Customization, Global, London, PFL Spaces

Big Bang ERP was able to replicate, integrate and customize the tools and features PFL Spaces needed for their London office to meet European standards and work cohesively with their Australian office.

The Challenge

In 2017, PFL Spaces was setting up their new London office and they wanted to ensure that the Customer Relationship Management (CRM) tool they had in London was a seamless replica of the tool implemented in Australia. “We already knew NetSuite, we had built up certain customizations within the Australian system and we wanted to replicate that within our European operations,” said Justin Sires, Co-Founder of PFL Spaces. In Australia, the office uses NetSuite’s full Enterprise Resource Planning (ERP) abilities which allows them to go from “opportunity management” right through to “billing”.

“Initially our Finance Manager in Australia selected Big Bang ERP due to their capability and value for the money but once we started working with the team we realized just how much value they brought to the table. They were able to understand what our requirements were for our Australian office and quickly develop and design a solution for each requirement. They were able to deliver solutions.” – Justin Sires, Co-Founder of PFL Spaces.

However, the office located in London was only going to use the CRM features offered by NetSuite in order to manage opportunities, projects, contacts, building data, etc. With UK standards and requirements being quite different from those in Australia, PFL Spaces needed a team who could customize NetSuite adhering to country-specific standards, all while allowing both offices to work cohesively.

The Solution

“Due to their ongoing relationship with our Australian office, it felt like the right choice to choose Big Bang ERP to work on our London office too,” said Justin. At first, there was an initial briefing on requirements such as replicating functionalities from Australia, developing customized requirements to support ops in London, licensing replication and initial customizations for the new office. In order to keep the budget on track, Big Bang ERP understood that not every requirement demanded a customization. Instead, they looked for the right solution based on PFL Spaces’ end goal, versus requirement specific customizations. In the end, a seamless replica of the PFL Spaces system in Australia was created integrating flawlessly with the other tools and softwares used by the team on a daily basis.

Now that PFL Spaces has been utilizing the platform for a few months, they are currently exploring options to make the CRM “pop-out” more and to include hot leads. A discussion with their team of consultants at Big Bang ERP has encouraged them to pursue this recourse, along with the ability to create gross profit reporting and estimates.

“I highly recommend Big Bang ERP, they understand the system very well and are able to develop solutions to your requirements and deliver them within scope.” – Justin Sires, Co-Founder of PFL Spaces.
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PFL Spaces founders Mark Rossister and Justin Sires are cyclists whose focus is on fully functioning, future proofed facilities that stand the test of time. They want to “make cycling easy” by creating functional, efficient and durable bicycle parking and change room facilities across the globe. To date, PFL Spaces has designed and planned over 250 bicycle storage and change room facilities on a global scale, taking care of the entire end of trip experience – design, product, secure storage, and services.

For more information on PFL Spaces, please visit: http://pflspaces.com/

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