Cloud Solutions

Salesforce

CRM for a Connected World

Overview

Salesforce is the #1 CRM (Customer Relationship Management) platform in the world with good reason: It allows businesses to manage all their operations from one central location on a single, secure, and scalable platform that’s easy to customize.

Extend your power to sell, service, and market with pre-integrated apps on AppExchange. Create the experience employees need to sell faster and get more done with this suite of market-leading products that increases revenues and decreases costs. With Salesforce, you get to benefit from several products tailored to specific needs and departments, mainly: Sales Cloud, Service Cloud and Pardot (extender) for Marketing purposes.

Sales Cloud

Optimize your sales operations and enhance customer relationships: There are many different size companies, but sales reps at every size company share one common goal — the desire to be a top performer.  At its simplest, this SaaS Sales CRM system allows businesses to improve their sales performance and lead generation management. With Sales Cloud everyone performs like an “A” player.

Service Cloud

The future of empowered customer service is here, now: The goal is to deliver revolutionary customer service from anywhere, anytime, on any device. Built on the Sales-force Platform, the Service Cloud gives you the power to reach your goals. Connect your service agents to customers through the agent console and start delivering top-notch customer service today. You’ll deliver customer service at the speed of light, with everything you need to amaze your customers and keep your agents productive and happy!

Certifications

37

Salesforce Certifications

Why Salesforce?

  • Industry leaders with the first platform-as-a-service (PaaS) market, App Cloud: Force.com.
  • Easily build better experiences that help you sell faster with a lightning experience.
  • Lightning platform: allowing you to boost productivity to Lightning speed. With this platform, create the experience employees need to sell faster and be more efficient. This suite of market-leading products both increases revenues and decreases costs.
  • Salesforce Mobile App allowing you to run your business from your phone. Close deals, service customers, track marketing, and even collaborate and share files on any device all from a single, integrated mobile app.
  • Gives you the opportunity to be part of a large community of Developers, Business Analysts, Sales People, etc. It is a platform where you can share your knowledge and learn from your peers and get the Salesforce insights through TRAILHEAD (badges, certification paths, etc.).
  • First social collaboration app, Chatter and links to social media
  • Einstein AI for everyone for smarter sales, service, and marketing

Why Sales Cloud is the Leading Solution for Sales Reps?

  • Gain real-time insight on your team’s sales funnel, deals and manage the information you need to close every sale.
  • Boost sales productivity by having access to all the information you need, anywhere, anytime, on any device with a flexible user experience.
  • Get real-time visibility on your sales information through up-to-date KPIs and dashboards
  • Smarter sales with an AI-powered sales platform (Salesforce Einstein). Get instant insights and suggested actions.
  • Close more deals anytime, anywhere on any device and across teams by connecting with those around you on Chatter
  • Manage contacts through unique, shared customer profiles that ensure your whole team is looking at the same, up-to-date data
  • Get quick and easy access to the files you need because Salesforce keeps things beautifully simple for the user
  • Tailored for your growing needs: Access to thousands of apps and tools through the world’s leading cloud computing marketplace, the AppExchange

Why Service Cloud is the Leading Solution for Field Service Reps?

  • Boost service productivity by having access to all the information you need, anywhere, anytime, on any device
  • Deliver faster customer service with the Service Cloud mobile interface
  • Online communities provide a knowledge-rich place for your customer and your team-members to find the answers they need
  • Get real-time visibility on your customer service information through up-to-date KPIs and dashboards
  • Get quick and easy access to the files you need
  • Tailored for your customer’s growing needs: Access to thousands of apps and tools through the world’s leading cloud computing marketplace, the AppExchange

Salesforce Benefits


Increase Sales Productivity

Increase Sales Faster

Increase Lead Conversion

Maximize Revenue

Improve Performance

Increase Customer Retention

Better Communication

Adapt Quickly
Sell from anywhere, anytime with an AI-powered CRM system. Increase sales productivity by more than 44%.
Grow your accounts faster, find new customers faster and close deals faster, from anywhere.
Close deals faster and sell smarter by having all the information you need in a single source. Increase lead conversion by more than 43%.
With the help of this CRM software, you will be turning leads into sales in no time. Close more deals faster and collaborate instantly on what matters. Increase revenue by more than 37%.
Sales team(s) are more in sync, and the information they need is up to date and easily accessible.
Offer an omni-channel customer experience that lends to faster, more responsive service across every channel and on any device resulting in increased customer satisfaction and retention.
Connect your entire mobile workforce, especially valuable for field technicians, on a unified platform.
Flexible platform helping you keep service operations as efficient as possible as business needs inevitably change.

Sales Cloud Features

  • Close more deals : with contact management, opportunity management, Salesforce Inbox, Salesforce Engage and sales collaboration.
  • Get more leads : through lead management, marketing automation, sales data, and partner management
  • Accelerate productivity : with lightning voice, mobile, workflow and approvals, inside sales console, email integration and files sync and share.
  • Make insightful decisions : through reports and dashboards in real-time, sales forecasting, territory management, and wave app for sales.

Service Cloud Features

  • Close Cases Faster : through lightning console (agent experience is unified), and live agent.
  • Provide smarter self-service : through communities for customers, and knowledge management.
  • Personalize customer care : with Snap-ins (integrate customer support features seamlessly), and service wave analytics.
  • Deliver support everywhere : with field service lightning (deliver world-class customer service in on-site interactions), omni routing (it helps route work to the most appropriate and available employee) and social customer service (social media channels).

Extenders

Industries served

  • Warehouse & Wholesale Distribution
  • Digital Marketing & Advertising Agencies
  • Publishing & Media
  • Healthcare
  • Government
  • Non Profit
  • Retail & eCommerce
  • Education
  • Fashion (Apparel, Footwear & Accessories)

Testimonials

Our Awards

Reach Us

If you’re ready to find out more about how Big Bang ERP can help energize your business with a different experience, let’s talk.

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 1-844-361-4408

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Trusted advisors and implementation experts for all your cloud business application needs.