B2B and B2C organizations across all industries
- Guru Web App – Design and structure your content, ideal for sequential steps in onboarding new-hires
- Dynamic Browser Extension – Easily access your knowledge as an overlay to all web-based apps your teams are using
- Verification Workflow – Ensure that your content is always up-to-date and accurate
- Slack Bot + Actions – Search, respond and/or curate new content within your Slack Channels
- AI Suggest Text – Guru contextually suggests the appropriate response for your agents or reps to use for inbound tickets and live chat sessions
- AI Suggest Expert – Guru recommends the appropriate SME(s) based on the context of your question(s)
- AI Suggest Voice – coming soon!
- Knowledge Syncs – Synch your various content sources into Guru for a single-source of truth across your organization. Content sources such as Confluence, Google Drive, Box, Dropbox, Salesforce Knowledge, Zendesk Guide, etc.
- Knowledge Triggers – Ability to map explicit topics or content to specific fields (or custom objects) on any webpage.
- Business Impact Analytics – understand how your users and knowledge are performing and impacting key business outcomes such as new bookings, upsells and CSAT
Guru will arm your new-hires with all the information they need in an easily accessible, scalable platform allowing you to reduce new employee ramp time by 67%
- Access knowledge everywhere you work - empower your team with the knowledge they need to deliver delightful customer experiences at scale
- The best search is no search - With Guru’s AI + ML you no longer need to search for the knowledge you need. It will find you when you need it
- Guru’s verification engine ensures that your team is responding to their clients with confidence. Your knowledge will be consistently reviewed and validated by your subject matter experts.
- Guru helps to identify knowledge gaps + discover trends to constantly refine your enablement strategy
- Accelerate first call resolution rates and decrease handle times to improve your overall CSAT by arming your agents with the just-in-time information they need
- Suggest the optimal assets in Salesforce to send, track and advance your sales process