Sell from anywhere, anytime with an AI-powered CRM system. Increase sales productivity by more than 44%.
Sales Cloud® Features
- Close more deals : with contact management, opportunity management, Salesforce Inbox, Salesforce Engage and sales collaboration.
- Get more leads : through lead management, marketing automation, sales data, and partner management
- Accelerate productivity : with lightning voice, mobile, workflow and approvals, inside sales console, email integration and files sync and share.
- Make insightful decisions : through reports and dashboards in real-time, sales forecasting, territory management, and wave app for sales.
Service Cloud® Features
- Close Cases Faster : through lightning console (agent experience is unified), and live agent.
- Provide smarter self-service : through communities for customers, and knowledge management.
- Personalize customer care : with Snap-ins (integrate customer support features seamlessly), and service wave analytics.
- Deliver support everywhere : with field service lightning (deliver world-class customer service in on-site interactions), omni routing (it helps route work to the most appropriate and available employee) and social customer service (social media channels).