Knowledge management is a true concern in every business – often siloed and out of date. Productivity, collaboration and efficiency suffer as a result, as do our subject matter experts who are often bogged down answering the same questions. It’s a pain point Big Bang wants to help their clients solve.
Today, Big Bang is proud to announce its latest partnership with Guru (getguru.com) the market’s highest rated knowledge management system to improve information sharing across an organization.
“Based on Big Bang ERP’s philosophy (see GAB’s Pyramid), a partnership between Big Bang ERP and Guru was an obvious one to enter into, given their recognition that knowledge management is a foundational tenant in modernizing and streamlining operational efficiencies, as well as our shared commitment towards a customer’s success.” Diane Ruth, VP Guru Ecosystem and Business Development at Guru
The Innovations and Solutions department at Big Bang was looking for a solution to have all knowledge centralized in one place for multiple teams sharing different information. More so, they knew they needed an elegant, user-friendly solution so the team would actually use it. Guru helps get everyone aligned; especially if you are using leading tools such as Google Drive, Confluence or Salesforce.
Nicolas Urena, the Director of Innovation and Solutions shared “Today, knowledge is not valued as much as it should be and for us, it is the essence of the service industry. Our team has quickly adopted and is using Guru to find and share knowledge and even get help from other colleagues. Finally, we are achieving alignment across all departments and roles. The features of Guru and its chrome extension answer most of our challenges related to knowledge management internally and we know our customers will benefit as well.”
Guru is a knowledge management solution providing client-facing teams with dynamic access to expert-verified information, where they work and when they need it most. Guru is reshaping the way teams are creating and surfacing a company’s collective intelligence, to deliver delightful customer experiences at scale. Guru is supporting knowledge networks at companies such as Shopify, Square, and Spotify. Learn more at www.getguru.com or follow @guru_HQ on Twitter. The knowledge you need to do your job should find you.
ABOUT BIG BANG
Big Bang ERP is a boutique consulting firm that helps businesses optimize and streamline their processes by implementing cloud Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Manufacturing Resource Planning (MRP), Information Technology System Management (ITSM) systems and other cloud applications.
Their highly skilled team of experts works hand in hand with organizations to achieve exceptional business improvements for every department in the enterprise so that companies can focus on what they do best rather than on repetitive manual processes, spreadsheet management and other non-value-added activities.
Find out more at bigbangerp.com